Try uninstalling iTunes, rebooting, and then re-Installing the latest desktop version ( 64-bit version | 32-bit version ) of iTunes. iTunes may be an older version that can’t sync with the updated version of iOS). If the device is still frozen, you may want to try resetting your iPod’s firmware using a recent version of iTunes, to reset it to a ‘factory-fresh’ state. For an iPod shuffle, move the switch on the back of iPod shuffle to the off, position, wait 5 seconds, and then move the switch on the back to the play or shuffle position so that the green stripe is visible.For an iPod, iPod nano, or iPod mini, Slide the ‘Hold’ switch to ‘unlocked’, Toggle the Hold switch on and off (Slide it to Hold, then turn it off again.), Press and hold the Menu and Select buttons until the Apple logo appears (about 6 to 10 seconds).To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo. For an iPhone, iPad, iPod touch, you should force restart your iPhone, iPad, or iPod touch only if it’s not responding.If the device is frozen, disconnect it from your PC and do a ‘hard reset’. While connected, turn on the device and enter the passcode. Check that the device isn’t frozen or password protected.
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